Refunds/Cancellations

Category, Returns Window, Actions Possible and Conditions (if any)

Consumer/Office Electronics

Camera & Camera Accessories, Computer & Computer Components, Computer Peripherals, Game Consoles, Networking Devices, Mobile & Computer Accessories, Speakers and Headphones or any product.

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Large Appliances

Fridge, AC, Heater, Washing Machine, Dish Washer, Air Purifier and other items.

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Home Appliances

Air Purifier, Heater, Home & Kitchen Appliances

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Laptops, Cameras and TVs, Mobiles, Tablets.

Laptops, Covers & Sleeves, Audio & Video Devices, Cables, Chargers, other accessories.

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Cars & Bikes

Bikes & Scooters, Cars, Commercial Vehicles

No Cancellation/Non-Returnable

This item is non-cancellable and non-returnable due to weight-handling and/ or sourcing limitations of this product.

However, this policy will not apply if you have received a physically damaged or different item. In such cases, ARC GROUPS Web portal shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.

Auto Accessories

Batteries, Bike Accessories, Car Audio & GPS, Car Accessories, Car Perfumes & Fresheners, Comfort & Safety, Helmets, Engine Oils & Lubricants, Riding Gear & Accessories, Spare Parts, Tires & Alloys, Vehicle Services

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Home & Kitchen

Furnishing, Home Decor, Home Care, Home Security, Kitchenware, Cookware, Barware, Bathroom Accessories, Hardware Fittings, Gardening, Storage, Tools etc.

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Gifting

Gifts, Sweets, Gift Cards and other Consumer & Corporate Gifts

Non-Returnable

The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

However, this policy will not apply if you have received a physically damaged or different item. In such cases, ARC GROUPS Web Portal shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.