Refund And Return Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. If incase any user bought any item from our site and wants to cancel or refund then the paid amount will be refunded after 10 business days and deduction of 10%-100% processing, gateway, and server usage charges. It will depend upon the situation of the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Category, Returns Window, Actions Possible and Conditions (if any)

Consumer/Office Electronics

Camera & Camera Accessories, Computer & Computer Components, Computer Peripherals, Game Consoles, Networking Devices, Mobile & Computer Accessories, Speakers and Headphones or any product.

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Large Appliances

Fridge, AC, Heater, Washing Machine, Dish Washer, Air Purifier and other items.

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Home Appliances

Air Purifier, Heater, Home & Kitchen Appliances

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Laptops, Cameras and TVs, Mobiles, Tablets.

Laptops, Covers & Sleeves, Audio & Video Devices, Cables, Chargers, other accessories.

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Cars & Bikes

Bikes & Scooters, Cars, Commercial Vehicles

No Cancellation/Non-Returnable

This item is non-cancellable and non-returnable due to weight-handling and/ or sourcing limitations of this product.

However, this policy will not apply if you have received a physically damaged or different item. In such cases, ARC GROUPS Web portal shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.

Auto Accessories

Batteries, Bike Accessories, Car Audio & GPS, Car Accessories, Car Perfumes & Fresheners, Comfort & Safety, Helmets, Engine Oils & Lubricants, Riding Gear & Accessories, Spare Parts, Tires & Alloys, Vehicle Services

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Home & Kitchen

Furnishing, Home Decor, Home Care, Home Security, Kitchenware, Cookware, Barware, Bathroom Accessories, Hardware Fittings, Gardening, Storage, Tools etc.

7 Days Return/Replacement

This item is eligible for a free replacement, within 7 days of delivery, in an unlikely event of the item delivered is wrong or physically damaged after checking all the validation steps for authenticity. We will check the sent product proof and received product proof than we decide its returnable or not. All information will be shared with the online consumer over mail.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact us (details as mentioned on the invoice) or brand authorized service centre directly.

Gifting

Gifts, Sweets, Gift Cards and other Consumer & Corporate Gifts

Non-Returnable

The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

However, this policy will not apply if you have received a physically damaged or different item. In such cases, ARC GROUPS Web Portal shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.

Need help?

 

Contact us at {email} for questions related to refunds and returns.